Terms and Conditions

Commercial Fuel Solutions Limited
43 City Industrial Park
Southern Road
SO15 1HG

Reg: 6454498
VAT: 924 8158 09

Telephone:     +44 (0) 2380 118 670
email:             service@commercialfuelsolutions.co.uk

Commercial Fuel Solutions Limited (hereafter referred to as "CFS," "we," "us," or "our")

The customer, prospective or otherwise, and/or the website user (hereafter referred to as "customer" "user" "operator" "you") 

1.0 Delivery

A signature is required for all orders that are delivered by both our courier services (Next day and International services) and by our own dedicated transport (Storage Tanks and AdBlue). It's important for somebody to be available at your specified delivery address in order to sign for your order (typically between 8am and 6pm). You must provide a delivery address where any items can be reliably signed for.

Offloading: Heavier items, including storage tanks, are delivered using dedicated transport please pay specific attention to section 1.2 below.

In the event of your ordered items not being available to deliver within the requested delivery time, our customer services team will advise you either by email or telephone.

Ordering AdBlue Solution requires you to have completed a Pre-Delivery Questionnaire for each individual delivery address. We are unable to deliver AdBlue without this information. If necessary, a member of our team will contact you regarding your order. 


1.1 Delivery Times

For courier delivery times, please refer to the information below. Please note that low-value orders for spares under 2Kg weight may be sent by Royal Mail and their service time should be considered when ordering. 

Delivery options will be displayed at checkout. Next Day delivery is not available on some items. 

Standard UK:    3-5 days approx *
Priority UK:Next day *
Standard Europe:5-7 working days *
Standard Worldwide:5-10 working days *

*Excluding Saturdays, Sundays, shutdown periods, and public holidays.

1.2 Restrictions

The minimum order value is £10 net excluding shipping charges. 

Orders for next day delivery must be received before 1pm, or 3pm for standard delivery. We reserve the right to process orders received later than this on the next working day.

Most deliveries will arrive by courier (pumps, valves, meters and similar equipment.)

Storage tanks and AdBlue deliveries are as standard distributed using articulated lorries, considerations for access and offloading should be accommodated. Heavy items will need either a forklift or other suitable lifting equipment to offload.  

If you are uncertain if our transport will be able to reach your specified delivery address or if you are unable to offload the items yourself, please contact us to discuss available options.

Most items can be delivered using alternative transport but may incur an additional charge and/or extend the lead time for the product.

Please Note: a forklift is required to unload from our standard delivery vehicle the following products: 

  • Storage tanks 
  • Drums & IBC's 
  • Palletised orders exceeding 50kg

Tail-lift coverage is available on request for orders weighing up to 500kg and measuring less than 1.2m length or width, available in most areas but national coverage is not guaranteed. Shipments exceeding 500kg weight or 1.2m length, width or height must be offloaded by forklift or other suitable lifting equipment (ie: Hi-Ab, crane, etc) in the event of suitable offloading equipment not being available delivery will can be undertaken by one of our modified delivery trucks, in this instance, a MINIMUM surcharge of £100.00 will apply to each delivery, quotations available on request. Special transport must be both requested and acknowledged in writing, an onsite risk assessment and or method statement may also be necessary. 

Unloading by any other method is at your own risk, for health and safety reasons, we reserve the right to refuse any delivery where suitable offloading equipment is not available, if the driver returns from the site unable to offload your delivery it will result in a minimum surcharge of at least £100.00 unless otherwise agreed in writing. 

Please note: Access for our delivery vehicles is compulsory. Please consider narrow lanes or low bridges that could influence our ability to deliver to you and advise us as applicable. 

If you are uncertain if our transport will be able to reach your specified delivery address or if you are unable to offload the items yourself, please contact us to discuss available options.

Certain Items/consignments cannot be sent overseas without special consideration, reasons for this include excessive size/length and Hazardous Goods (ie: Hydrogen, or products with Lithium Cells) we reserve the right to decline orders based on these and any other restrictions imposed by our couriers.

Certain items are not available for next-day delivery; this includes, but is not limited to, items that are built to order and larger consignments that require dedicated transport.

Export orders to the EU will carry VAT unless a valid EORI number is provided in advance. Failure to provide this information could delay your order.

Cheque payments are no longer accepted.

Unless explicitly detailed otherwise, All export orders are delivered DAP (delivered duty unpaid) we are not liable for any import charges, duty or taxes in any instance, exceptions must be both agreed in advance and confirmed in writing.

Please note that customers not present at the agreed times to receive delivery or are unable to sign for deliveries for any reason when we have operated within our terms will be charged a failed delivery fee of £100.00 net minimum.


2.0 Payment

Payment in advance for all orders unless otherwise agreed in writing. The maximum payment method amount accepted for orders both placed and destined for delivery in the UK are limited as follows:

Visa/MasterCard Credit/Debit Card:£3000
AMEX Credit Card:£2000
Cheque: We no longer accept cheque payments
BACS:   no limit

We reserve the right to refuse orders or invoices paid for by cheque. 

Credit terms are available on request, credit account orders must be supplied with an official order number, see section 2.2

We do not store customer credit/debit card details on this website.

2.1 Overseas Payment Receipts and Exchange Rates

Payment in advance for all orders without exception. The maximum payment method amount accepted for orders either placed and/or destined for delivery outside of the UK are limited as follows:

Credit/Debit Card:£500
Cheque: We no longer accept cheque payments
BACS:   no limit *

Overseas payments exceeding £500 GBP are to be paid by direct bank transfer only.  

* Overseas payments if paid by bank transfer will incur an admin charge of £12.00 GBP

All bank fees are the responsibility of the buyer and not Commercial Fuel Solutions Limited. 

As per term 1.2 Export orders to the EU will carry VAT at the applicable rate unless a valid exemption number is provided in advance.

Export orders are all delivered DAP (delivered at place) we are not liable for any import charges, duty or taxes in any instance unless otherwise agreed in advance and confirmed by return in writing.

Exchange Rates 

Every effort is made to ensure that the prices indicated in foreign currencies are as accurate as possible, please note however that all payments are actually made in GBP £sterling. The rate paid is based on the current exchange rate upon day and time of purchase. Any fees incurred as part of the transaction are those made by your bank/card provider and are to be paid in addition to the requested amount. The calculated exchange rate is that of the payment vehicle (ie: PayPal/your card provider).

As per term 1.2 Export orders to the EU will carry VAT unless a valid exemption number is provided in advance.


2.2 Credit Agreements

Purchase orders are only accepted from approved customers who are operating within their credit limit and when provided with an official order number/reference.

Account Eligibility 
Please note that we only issue credit facilities to customers who spend a minimum of £2000/year and have a requirement to order regularly, a minimum of 3 times a year.

Please also note that in addition to the minimum annual spend, all first orders are done on a proforma basis. However, the value of this initial order and any orders that you may have already completed with us in the last 12 months will count towards your annual sales total.

Payment Terms 
Payment terms are strictly 30 days end-of-month, payment must be no later than the end of the month following the date of invoice.

Late payment will result in a strike being placed against your account, two strikes in a 120 day period will result in the temporary suspension of your credit facility for 90 days. 4 strikes in the space of a year will result in permanent removal of your account facility.

All credit accounts are subject to a maximum limit imposed on them which is defined by your credit rating and limited by the expected volume of monthly sales + 20%. The maximum value of credit extended to any company is restricted to £20000 including taxes. In the event of your credit limit being reached before the specified payment date, an intermediate payment will be required to reduce your account balance before further orders are able to be processed.

These rules are strictly policed and no exceptions are made, subsequently, we encourage account customers to make payment by the 20th of the month following the date of invoice to avoid disruption.

Account Maintenance
In addition to the breach of the above-mentioned payment terms, we reserve the right to close your credit account facility if your account is not used for a period exceeding 6 months.

Failure to meet the £2000/year will also result in the removal of the account facility.

Changes to your credit rating may also influence or limit the amount of credit available to you. We reserve the right to terminate account facilities at any time at our discretion.


3.0 Returns/Guarantees Policy

The warranty offered is that of the manufacturer.
The guarantee offered is that of the manufacturer.

Please consider in all instances Commercial Fuel Solutions Limited shall not be liable for incidental or consequential loss, damage or expenses, including but not limited to lost profits or other economic or commercial losses.


3.1 Damages/Shortages

Please check your delivery carefully as claims must be declared within 24 hours of receipt.

Damages must be noted on the delivery note and advised within 24 hours of receipt, additional information including photographs of the item/s and or packaging may also be required to mediate a claim.

Shortages must be advised within 24 hours of receipt of goods.

All claims must be advised in writing.


3.2 Returns

You must obtain authorisation before sending anything back to us, otherwise, we may not be able to process your return. Please read through the following guidelines to help ensure an efficient service.

How to return the item: In all instances, please either email our customer services (service@commercialfuelsolutions.co.uk) or call our offices (02380 118 670) and one of our customer support team will issue you with authorisation and a returns note number will be generated. We will request information which will enable us to process your return both quickly and efficiently.

Failure to contact us in advance of any returns eliminates us from any responsibility for the item/s. We cannot be held responsible for items returned without authorisation.

Faulty or defective items: If you return an item because it is defective, we will happily refund your costs in returning it to us. Likewise, in the unlikely event that we sent you the wrong item/s, we will also entertain the costs providing that you advise us beforehand and obtain approval for the proposed method of transport.

Change of mind: Goods returned to us because of a change of mind must be unused and in a perfect, re-saleable condition (this includes packaging, instructions, etc), otherwise we will not be able to refund you. In this instance, you are liable for the return delivery charge. In addition, the item(s) must be returned within 28 days of purchase. When inspecting your new items, please do so somewhere clean and safe - we can't replace torn, marked, scratched or damaged items. We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us in this instance. We are not able to accept the return of items built to order in this instance.

Order Cancellation: There is a minimum 15 % order cancellation charge in place for orders cancelled after placement. Items which are built to order or are special requisition, cannot be cancelled after order placement. 

Re-stocking: There is a minimum 15% restocking charge for all orders returned. Special order items which do not appear within our online stock portfolio, (those which are either ordered or built to specific requirements) may not be eligible for restocking.

Equipment which has been used and is being returned to us for any reason must be cleaned and free from liquid (fuel, AdBlue, chemicals, etc), it is a legal requirement under Health and Safety Law for you to notify us if the product has been used with any liquid or chemical so that we can ensure protective measures are in place for when receiving the item. We reserve the right to refuse delivery of any item which is believed to contain residual fluid/s.

Refunds, replacements and exchanges: We aim to process refunds/replacements/exchanges for items that are returned within the allocated time frame within 28 days of receipt provided that:

A) in the event of product failure, that the manufacturer of the item deems the equipment to be faulty under warranty or
B) in the event of unwanted items, the manufacturer of the equipment deems the items to be in a resalable condition.

Please note that in some instances a refund may not be made in the same form of payment that was used to make the initial purchase. Please note that item/s that are returned to us which are not due to our error will have any incurred return shipping costs deducted from the refund.

Replacement items/components which are considered by the customer to be faulty under warranty/guarantee cannot be sent in advance of receipt of the items without charge.

Charges for replacement items/components in this instance are in accordance with the original transaction:

For credit account customers:An official purchase order within the terms of your account
For cash account and proforma customers:  Payment before despatch

Please consider in all instances Commercial Fuel Solutions Limited shall not be liable for incidental or consequential loss, damage or expenses, including but not limited to lost profits or other economic or commercial losses.

This warranty does not affect your statutory rights.


4.0 Complaints Procedure 

At Commercial Fuel Solutions Limited, we are dedicated to providing exceptional service and quality products to our customers. We understand, however, that there may be occasions when our service does not meet your expectations. We take such instances seriously and have established a formal complaints procedure to address and resolve any issues promptly and effectively.

Step 1: Submitting Your Complaint

We encourage customers to voice their concerns or complaints by the following methods

  • Email: Please send your complaint to our dedicated customer service email. We aim to acknowledge receipt of all complaints within one working day.
  • Telephone:For immediate assistance or for those who prefer a personal interaction, please contact our customer support team at 02380 231 007. Our team is trained to handle complaints with the utmost care and professionalism.

Step 2: Complaint Review Process

Upon receiving your complaint, it will be reviewed by our customer service team to understand the issue thoroughly and to identify a suitable resolution. We are committed to investigating all complaints fairly and impartially.

Step 3: Resolution

Our goal is to resolve complaints as swiftly as possible. We strive to acknowledge complaints within 1 working day and provide a resolution within 10 working days of receiving the complaint. Should a complaint require more time to resolve, we will keep you informed of our progress.

Step 4: Feedback and Follow-Up

After reaching a resolution, we will follow up with you to ensure your satisfaction with the outcome. We view complaints as an opportunity to improve our services and customer experience. We welcome feedback on our resolution process.

Continuous Improvement

At Commercial Fuel Solutions Limited, we are committed to continuous improvement. We regularly review our complaints and feedback to identify patterns and areas for improvement. Your feedback is invaluable to us and aids in enhancing our services and customer care standards.

Contact Us

If you have any questions about our complaints procedure or wish to provide feedback, please do not hesitate to contact us. Your satisfaction and continued trust in our services are of the utmost importance to us.

Customer Engagement and Support

At Commercial Fuel Solutions Limited, we place paramount importance on our customer relationships and are committed to fostering enduring partnerships. We understand the value of repeat business and dedicate considerable effort towards ensuring customer satisfaction.

Communication and Response Time

We strive to respond to all email inquiries and complaints within one working day of their receipt, recognising the importance of timely and effective communication. For those who prefer more personal interaction or require immediate assistance, we invite you to contact our customer support team at 02380 118 670. Our dedicated professionals are available to provide the support and answers you need.

Feedback and Continuous Improvement

We welcome and value all forms of feedback, including criticism, as they are essential for our continuous improvement. Recognising the importance of your input, we are committed to addressing any shortcomings promptly and effectively. Conversely, when we meet or exceed expectations, we seek to acknowledge and reward the contributions that enable our success.

Your feedback is instrumental in guiding our efforts to maintain high standards of service and customer satisfaction. We encourage you to share your experiences and suggestions with us.

Feedback can be sent to:        comments@commercialfuelsolutions.co.uk


5.0 Copyright and Trademarks, Conditions of Website Use

All website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright of Commercial Fuel Solutions Limited.

All Rights Reserved: Any use of materials on this Web site - including reproduction for purposes other than those noted above, modification, distribution, or re-publication without the prior written permission of Commercial Fuel Solutions Limited is strictly prohibited.

Trademarks: Commercial Fuel Solutions®, Perfectly Clear®, ZEHP®, Zero-emission Hydrogen Powered® commercialfuels™, commercialfuelsolutions™ and the fuel pump logo are either trademarks or registered trademarks of Commercial Fuel Solutions Limited. Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.

Furthermore Commercial Fuel Solutions Limited reserve the right to use any content, images and/or information relating to any interactions, including but not limited to transactions and/or requested quotations in order to promote our products and/or services through our various channels, including blogging, social networks, news feeds, media publications, advertising and or company websites unless specifically advised otherwise in writing.


5.1 Website Registration

Customers and users who register on any of our websites, whether or not to place an order, consent to us using your provided contact details to send you information including but not limited to: account/order/enquiry details, product information, safety information, news content, offers, discounts and invitations.

There are options to unsubscribe from all content issued by email, your details can be edited through your account when logged in.


6.0 Governing Law and Contract Formation 

British Law Applies.

The technical steps required to initiate the contract between you and us are as follows, either:

1) You place the order for your products on the website by pressing the "confirm order" button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website. We will send to you an Order Acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance. Or,

2) You place the order for your products by sending a communication by either e-mail, fax, telephone or in person to either our offices or staff. We will send an order confirmation to a valid email address if provided, otherwise, a copy of your order acknowledgement will be supplied with your invoice by post or fax.

Purchase orders are only accepted from approved customers who are operating within their credit limit and when provided with an official order number/reference.

All goods must be paid for in full without exception and remain the property of Commercial Fuel Solutions Limited until paid for in full.

Our credit terms are net 30 days without fail unless previously agreed in writing.

Ownership of goods is passed to you only upon completion of both full payment is received and (when we are responsible for delivering the goods) upon confirmation of successful delivery.

In the event of customer collection, ownership of the goods is passed to you once payment is received and they have been made available for collection. 

We reserve the right to charge interest at a rate of up to 15% above the Bank of England's base rate on all overdue balances for each period of 1 week they are overdue. Non Payment will result in legal action being taken which will incur additional costs and fees.

Export orders to the EU will carry VAT unless a valid exemption number is provided in advance.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.

Unless we have notified you that we do not accept your order or you have cancelled it your order is accepted upon either receipt of your order number or processing of your payment, whichever arises first.

Non-acceptance of an order may be a result of one of the following reasons:

  • The product(s) you ordered are unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing, product or offer description error
  • You not meeting the eligibility to order criteria as set out below

Refusal of Transaction: We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing material or content of the website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.


7.0 Disclaimers

7.1 General Disclaimer: 

To the fullest extent permitted by law, Commercial Fuel Solutions Limited (hereafter referred to as "CFS," "we," "us," or "our") expressly disclaims all warranties, express or implied, relating to all interactions with CFS, its services, and its content, whether through this website, via telephone, email, or any other form of communication or engagement. This includes, without limitation, warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade. 

7.2 Website and Content Disclaimer

CFS provides this website and its content on an "as is" and "as available" basis. We do not make any representations or warranties, express or implied, with respect to our website or the information, content, materials, or products included on this site. Further, we do not guarantee that the information accessible via this website is accurate, complete, or current. Price, lead time, specification, product information, and/or imagery may be subject to change without notice. Every effort has been made to ensure accuracy. Errors and omissions are excepted (E&OE). 

7.3 Communication Disclaimer

All communications with CFS, including but not limited to inquiries, consultations, and transactions conducted via telephone, email, or other communication platforms, are subject to the limitations of this disclaimer. We strive to provide accurate and timely information in all our customer interactions. However, we do not warrant the accuracy, completeness, or usefulness of any information presented in such communications. The responsibility for making informed decisions and the risks associated with such decisions rest solely with the customer and/or the user. 

7.4 Limitation of Liability

Under no circumstances will CFS be liable for any direct, indirect, special, incidental, consequential, or punitive damages, including but not limited to, loss of data, income, or profit, loss of or damage to property, and claims of third parties, arising out of or in connection with the use of this website or any other CFS services or communications, even if CFS has been advised of the possibility of such damages. 

7.5 Acknowledgement

By using CFS's services, engaging with us through any communication means, or accessing our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with these terms, you are advised not to use our services or access our website.

7.6 Product Details

Price, lead time, specification, product information and or imagery may be subject to change without notice. 

AdBlue™ is a trademark of the Verband der Automobilindustrie e.V. (VDA). www.vda.de